Customer Charter

Genuine Products

We insist all suppliers to MEDiCARE must provide certifiable documents to prove that all products are genuine and safe and comply with the current regulations. All imports must have been pre-registered with registration codes and agreed translations approved by the authorities displayed on the packaging.

Our distribution and store network reinforce these procedures with regular checks to ensure that only approved products are on the shelves.

Customer Charter

The whole business is customer focused trying to stay ahead of customer expectations but on trend, aspirational without being unrealistic and bringing customers new discoveries on every visit at affordable prices.

We always try to live by our Customer Charter:

    • No Fake Goods
      MEDiCARE only purchases genuine products from fully licensed companies. Strict procedures are in place to ensure we never knowingly sell fake products.
    • Freshest Quality Products
      MEDiCARE works closely with its suppliers to ensure that we only sell the freshest product with the longest life before expiry.
    • Never Knowingly sell Expired Products
      MEDiCARE has strict internal procedures to ensure products are removed from sale before they expire.
    • New Discoveries on Every Visit
      Our whole team is passionate about being first with new and exclusive products and offering the best and widest range possible in Health and Beauty.
    • Cleanliness & Hygiene
      We aim to consistently maintain the highest standards of cleanliness throughout the store and a professional, modern shopping environment.
    • Service
      MEDiCARE is passionate about customers receiving consistent excellent service from friendly, knowledgeable and confident staff on every visit.

      We know we don’t always get it right and would appreciate you letting us know when we fail to meet your expectations. Contact Us